- Returns
We want you to be completely satisfied with your purchase from Global Trade King. If you are not satisfied for any reason, you may return the unused and unopened products within [number of days] days from the date of delivery for a refund or exchange, subject to the terms and conditions below.
- Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by proof of purchase, such as a receipt or order confirmation.
- Return Process
To initiate a return, please contact our customer support team at [contact email or phone number] to request a return authorization. Once your return request is approved, you will receive instructions on how to return the item.
- Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.
- Refunds
Upon receiving and inspecting the returned items, we will process a refund to your original payment method within [number of days] business days. The refund amount will be for the purchase price of the returned items, excluding any shipping charges.
- Exchanges
If you wish to exchange an item for a different product or size, please contact our customer support team to arrange the exchange. Additional charges may apply for exchanges of higher-priced items.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund as soon as possible.
- Non-Returnable Items
Certain items are not eligible for return, including perishable goods, custom or personalized products, and gift cards. Please contact us for more information if you have questions about the eligibility of a specific item for return.
- Policy Updates
We reserve the right to update or modify our refund and return policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
If you have any questions or need assistance with a return, please contact us at [contact information].